退款政策

This Refund Policy applies to credit packs, subscriptions and other digital purchases made through Cat Clapping Studio. It forms part of our Terms of Service. Nothing in this policy limits mandatory rights available to consumers under applicable law.

Credits are digital prepaid units used to request Cat Clapping video generation. The credit cost is shown before a generation begins.

You may request a refund of an unused purchased credit pack within 7 calendar days of purchase if none of the credits from that pack have been consumed and the account has not been suspended for abuse or a terms violation. Mandatory statutory withdrawal rights, including applicable EU/UK rights, are preserved.

Once credits have been used to start a generation, the corresponding amount is generally non-refundable, except where a technical failure qualifies under the section below or applicable law requires a refund.

If a generation fails because of a technical error on our side or our AI provider's side, the generation credits are normally returned to your account automatically.

If the automatic credit return does not appear, contact hello@cat-clapping.net with the account email, generation ID or approximate generation time. If credits cannot reasonably be restored, we may provide a replacement generation or monetary refund where appropriate.

A result that looks different from what you imagined is not automatically a failed generation because AI output is probabilistic. We may still review repeated quality or delivery problems in good faith.

Completed digital videos and consumed credits are generally final and non-refundable after delivery, including where you change your mind, no longer need the video, selected the wrong settings before generation or are unhappy with a result that was delivered as described.

Before generating, review the uploaded photos, character and scene settings, prompt, duration, resolution and aspect ratio. You may contact us before using credits if you are unsure about a setting.

We will review duplicate charges, unauthorized transactions and verified billing errors as a priority. Contact us as soon as possible and include the email address, purchase date, amount and any Waffo Pancake, Stripe or other payment receipt or transaction reference.

Where a duplicate or unauthorized charge is verified, we will normally refund the affected amount to the original payment method.

If you purchase a recurring subscription, it renews automatically at the interval and price disclosed at checkout until cancelled.

You may cancel through your account, the available Waffo Pancake or Stripe customer portal, or by contacting hello@cat-clapping.net. Cancellation stops future renewals. Unless required by law, a completed billing period is not refunded on a pro-rata basis, and access or benefits continue until the end of the paid period.

Gifted or subscription credits may expire when the paid subscription period ends. Purchased top-up credits are treated separately as described in the Terms of Service.

Email hello@cat-clapping.net and include the account email, purchase date, payment receipt, amount, the reason for the request and any relevant generation or transaction identifier.

We may ask for information needed to verify the purchase and prevent fraud. Approved refunds are returned to the original payment method through the processor used for the transaction, which may be Waffo Pancake or Stripe.

Processing time depends on the payment provider and your bank. A refund typically appears within 5 to 10 business days after approval, but financial institutions may take longer. Original currency and exchange-rate differences are controlled by the payment provider.

Please contact us before initiating a chargeback so we can investigate quickly. Initiating a chargeback does not automatically entitle an account to continued credits or access while the dispute is pending.

If mandatory consumer law gives you a stronger refund or cancellation right than this policy, that law prevails. This policy does not require you to waive any non-waivable legal right.